If it wasn't for him I would give this place 5 stars.
The financial rep was a total jerk when I refused the extended warranty.
My sales rep was Bob and he was extremely helpful and nice. I really enjoyed how easy and stress free my purchase was. No hidden fees or any gimmicks.
The worst costumer service, sales people and management alike, they don’t have straight answers for anything, still waiting for my car title after 6 months of original purchase, have to call up to 5 times in the day to be placed on 10 minutes long hold with horrible music in background, once they take the call they give you a lot of promises and offer to call back, and of course, they don’t. Avoid the headache buy somewhere else.
I bought a car from Bob at hertz a couple of weeks ago. I drove almost five hours to get the car because it was the color I wanted so Bob treated the sale like a done deal because I was in a pinch and essentially it was. The car looked fine and on the busy road where the test drive took place I couldn't hear anything wrong. While sitting through the process of signing paperwork with Bob's boss I felt very annoyed, I paid cash and handed him a check for more than ten grand and without giving me the price of the protection plan he told me to "go home and ask my parents or my boyfriend". If I wasn't in such a pinch I would have walked out. Two miles down the road from the dealership I pulled into a gas station to check the tire pressure because the car was helicoptering. None of the tires matched, one was inflated to 47 and one 21. I matched everything up and four days later found myself putting air in again. And then I took it to get inspections done and the mechanic told me to take it to ford immediately because it was shuddering. Ford replaced my transmission and clutch and told me there were two tires with failed patches that needed to be replaced. The dealership obviously over inflated the tires to hide this. Thankfully I was still under the ford protection plan of three years/36k miles so I was covered for the transmission and clutch. I am however out a day of rental car and two tires. I tried to call Bob and he didn't return my calls. I gave a fake name and called again and got through to him and he basically told me I was out of luck. Would not recommend, they obviously knew what they were doing
No sales pitch, no hidden fees, amazing prices and a group of genuinely nice guys. I recommend anyone looking to buy a vehicle see them first.
I got a VW Passat 2016, in July. Brian was the sales guy, he pitched it straight and was very helpful through the entire process (paperwork, registration etc.). The car fells and runs as good as brand new. Would definitely recommend this place and would return in future for my next car.
Hertz Car Sales Smithtown is a US Car Dealer based in Smithtown, New York. Hertz Car Sales Smithtown is located at 390 Jericho Turnpike, Smithtown, NY 11787, USA.
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